The E-SoftBilling Knowledge Services team delivers high-quality, interactive education and training programs to our customers and partners.

The cost of training is included in the price of license for E-SoftBilling or iSoftSwitch.

Knowledge Services can help your organization increase the value derived from deploying E-Soft solutions by:

• Reducing the time required to achieve business benefits
• Promoting continuous process improvement to accelerate returns on software investments
• Increasing acceptance by partners and customers
• Improving the reliability and quality of operations and newly-installed software

StartVoIP! Training Program

Who Should Attend

• Network and system engineers responsible for maintenance and deployment of the E-SoftBilling solution
• Project managers responsible for implementation of E-Soft’s solutions
• Customer service specialists
• Marketing, pricing and product managers

Location

Training can take place at either

1. the customer’s location, or
2. our facilities in Bangladesh & India

Training at customer’s location is preferable (with rare exceptions of locations on US and Canadian do-not-visit lists), since in that case everyone involved in the VoIP project can participate.

Scope

VoIP principles - 1 hr

• Building your iSoftSwitch-powered VoIP network
• RADIUS, billing information collection
• Interaction between billing and network components, IVR options

E-SoftBilling architecture - 6 hrs

• General architecture and main concepts
• Program components
• Web Interface tour
• Available reports and statistics
• Data model (database structure, tables, and their relationship)
• Interfacing with external systems: online payments
• Templates: conveniently uploading rate information from your partners

Different Billing Models - 3 hrs

• Billing prepaid and postpaid cards
• Billing business (corporate) customers
• Wholesale traffic exchange
• Using reseller model
• Billing SIP users, advanced billing options (e.g. follow-me)

SIP Proxy - 1 hr

• Architecture
• Advanced features (first login greeting, etc.)
• NAT traversal solution
• Auto-provisioning of IP phones

Hands-on session - 4 hrs

• Assisted configuration of different service scenarios on customer’s VoIP network
• Testing and troubleshooting

Cost

US$2,000.00
Full payment must be made in advance.

Transportation and accommodation costs not included. E-Soft will choose an economy fare return flight that fits our training location schedule. The following are estimated airfares for destinations in:

• the USA, Canada, Europe - from $1500
• Asia, Pacifics - from $500 and $1000.

Obviously, prices will vary depending on the exact destination.

If you would like to register for a training course, please contact Knowledge Services at This e-mail address is being protected from spambots. You need JavaScript enabled to view it