Web callback allows users to initiate a phone call by completing and submitting a form on a website. E-Soft Web Callback processes the submitted information and connects the user with the other party. Four preset options are available:

Hosted

Used to connect a person who has provided a telephone number in an online form with another, predefined number. For example, callback integrated into your company’s web would allow visitors to get in touch with a company representative.

Simple

Similar to Hosted, but requires the user to provide his or her account number as well. This is useful if, for example, you only want registered users to be able to initiate a callback session.

Extended

Designed for connecting the user to any desired telephone number. This option is similar to Simple, except that here the user must provide the telephone number he wants to be connected to.

How does it work?

• The user accesses a website and enters a telephone number in an online form, as well as other optional information.
• The E-Soft callback script authorizes the user and calls either a pre-defined phone number or the number entered by the user.
• After the destination party has answered, the system rings the web callback user at either a pre-defined phone number or the one specified by the user.
• Optionally, voice prompts generated by an IVR running on the Asterisk gateway can be played to either party.
• If the user is connected to the Internet via a modem, it is possible to set up a time interval (for example, 2 min.) allowing the user to disconnect.

Solution components

• Asterisk Gateway
• Set of customizable HTML forms for each web callback scenario
• Perl CGI script

Key Features

• Compatibility with most existing VoIP carriers (H323 or SIP)
• Unlimited number of callback scenarios
• IVR suppor